Delete your account
How to close your Invictus account, what we delete and what the law requires us to keep.
Who this applies to
This page covers the Invictus mobile app and the Invictus Remittance web portal, both provided by Invictus Ventures Ltd. You use one account for both, so deleting it closes your access to each.
How to request deletion
- In the app: go to Profile, tap Delete account, then Email us.
- Without the app: email remittance@invictusventures.co.uk with the subject “Account deletion request” and your full name.
Please write from the email address you registered with, so we can match the request to your account. We may ask you to confirm your identity before we act on it. A transfer that is still in progress has to be completed or cancelled first. We will confirm the deletion by email within one month of receiving your request.
What we delete
- Your login: email address and password
- Your profile: name, date of birth, address and identity document details
- Your saved recipients
What we keep, and for how long
As a regulated money transfer business, we must keep some records after your account is closed:
- Identity verification records, including the identity document and selfie you provided
- Transfer and payment records: amounts, dates, and the sender and recipient details of each transfer
- Records of the fraud and anti-money laundering checks we carried out
We keep these records for 5 years after your account is closed, as required by the UK Money Laundering Regulations 2017, and use them only to meet those legal obligations. When the 5 years are up we delete them securely. Records linked to an open complaint, dispute or investigation are kept until it is resolved.
Questions
Email remittance@invictusventures.co.uk, or read our privacy policy.